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FREQUENTLY ASKED
ISSUES

  • Do the products contain preservatives?
    We use natural preservatives in our products to ensure shelf life and quality. However, we avoid harsh chemical preservatives and favor natural preservatives such as vitamin E.
  • Are the products environmentally friendly?
    We are committed to minimizing our impact on the environment by using natural ingredients, avoiding excessive packaging and promoting sustainability in all aspects of our business.
  • What are the benefits of using natural cosmetics?
    Natural cosmetics are made from natural ingredients and avoid the use of chemicals and synthetics. They are therefore less likely to cause irritation or allergic reactions and are often gentler on the skin.
  • What is hibiscus oil?
    Hibiscus oil is extracted from the flowers of the hibiscus tree and contains antioxidants, essential fatty acids and vitamins. It is known for its nourishing and moisturizing properties for the skin.
  • Are the products tested on animals?
    We do not test our products on animals. We are committed to respecting ethical standards in terms of animal protection (in accordance with regulations)
  • Do these products contain allergens?
    No, these products do not contain any known allergens. We use only natural ingredients and avoid chemicals and additives that can cause allergic reactions.
  • Are the products suitable for pregnant or breastfeeding women?
    While our products are made from natural ingredients and free of harsh chemicals, we recommend that pregnant or breastfeeding women consult their doctor before using our products to ensure they are suitable for their situation. .
  • What are the benefits of shea butter for the skin?
    Shea butter is rich in fatty acids and vitamins that nourish, moisturize and protect the skin. It can help reduce inflammation, soothe irritated skin and improve skin elasticity.
  • How do I add a new question & answer? (Demo)
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site's dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Where are these products made?
    Our natural cosmetic products based on shea butter and hibiscus oil are made in Alsace, France. We are proud to produce locally and support the local economy.
  • What is the fragrance used in these products?
    We only use natural fragrances, usually essential oils, for our products. We avoid synthetic fragrances that can cause irritation or allergic reactions.
  • Where can I buy these products?
    You can buy our products directly on our website or in certain specialized stores. Please see our website for more information on where to buy.
  • How can I use these products?
    Our products can be used like any other skin care product. We recommend that you read the instructions on each product's label for specific instructions.
  • How do I know if these products are right for my skin type?
    We recommend that you carefully read the description of each product to know its properties and ingredients. If you have specific concerns about your skin type, we advise you to consult a dermatologist or healthcare professional before using our products.
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